Senior Leader for Data, AI and Customer Platforms. Background in Management Consulting and specialises in delving deeply into business teams / business strategy and problems with opportunities for Analytics & AI. Cross Industry experience and brings best practice from Banking, Startup, Retail, Telco and Government perspectives.
Large Convenience & Mobility Retailer
Following the acquisition of national convenience and mobility brands, there was a need for a complete greenfields build of all the tech and systems for the newly formed Top-10 retailer. Mitch led the large, multi-vendor, multi-location team building all required Analytics, BI and Customer Loyalty platforms. The program was an Australian first to build the complete end-to-end realtime data, analytics and reporting capabilities in Microsoft Fabric. This also included establishing the build teams for customer app and flybuys loyalty microservices. These Customer and Data capabilities were tightly integrated to provide a full omnichannel experience and single customer view.
Big 4 Bank
Led a combined on/offshore consulting team to reverse engineer and trace the complete flow of customer data through a Big4 bank so we could integrate it into bespoke analytics and AI models for detecting Financial Crime and ensuring KYC compliance. This consisted of many data platforms and systems of record across many divisions and products.
Australian Telecommunications Company
As part of implementing an AWS / Kafka based realtime datalake for an Australian telco, Mitch led the establishment of the Data Science capability and operating model. This included the framework for data trust, funding, an explore / exploit methodology for discovering high value analytics use cases and a ‘path to production’ process for governance of machine learning models in production.
Multiple Clients
Has led multiple Data Migration projects in the context of acquisitions for core systems across Energy, Retail and Fintech industries.
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