“Our business is at a pivotal point in its growth journey and we needed to evolve our ways of working to effectively support international growth.
Christine’s team quickly understood our business and delivered a Target Operating Model and Service Delivery Model tailored to our aspirations and vision. Their structured approach, expertise, and ability to translate strategy into practical execution gave us the clarity and confidence to move forward with focus and pace.
On a personal note, the team was collaborative and fun, and genuinely committed to our success”
– Leigh Coppin, Group CPO
The Challenge
A premium pet food manufacturer and distributor was facing declining performance across its Australian and New Zealand (ANZ) markets, even as it prepared to scale operations into Asia. Leadership recognised the need for a more efficient and scalable business model that could both reduce costs and support future expansion.
Our Approach
Evolvere was engaged to:
- Design a new Target Operating Model (TOM) that would unlock value and position the business for sustainable growth
- Review and optimise Service Delivery Models across key functions
- Identify cost reduction opportunities while improving operational effectiveness
What We Delivered
- Target Operating Model Design: Collaborated closely with business leaders to evaluate multiple operating scenarios, ultimately designing a consumer-led TOM that optimised ANZ operations while enabling scalable entry into Asian markets.
- Service Delivery Model Review: Assessed functional service models across the organisation, identifying process improvement and cost efficiency opportunities.
- Cost & Activity Analysis: Conducted deep analysis of current cost structures and operational activities.
- Benchmarking & Optimisation: Benchmarked internal operations against industry standards to identify opportunities for efficiency through insourcing, outsourcing, and Centres of Excellence.
The Outcome
The new Target Operating Model provided a strong foundation for regional growth while delivering a streamlined, cost-effective structure. With greater alignment between operations and strategic goals, the business is now better positioned to compete in ANZ and expand effectively across Asia.
